Delay Occurred; Air India's Explanation on Vir Das's Wheelchair Issue

Following criticism on social media by actor and comedian Vir Das over his wife not receiving a wheelchair despite booking ₹50,000 Air India tickets, the airline issued a response. Addressing Das's complaint, Air India clarified that the delay in providing the wheelchair was not a denial, but due to unusually high demand and staff shortages at the time. The airline expressed regret for the inconvenience caused to the passengers.

Vir Das was traveling on Air India flight AI816 from Mumbai to Delhi. He alleged that even though a wheelchair had been pre-booked, it was not provided, and his wife had to descend the aircraft steps on her own upon landing in Delhi. He further claimed that despite paying ₹50,000 per seat, they were given broken tables, faulty leg rests, and a seat stuck in a reclined position. He also stated that the airline staff offered little help and the pre-booked wheelchair was not available at the airport either.

In its official statement, Air India emphasized that the delay was due to an unusually high demand for wheelchairs and a shortage of staff, not because the service was denied. The airline added that the cabin crew was willing to assist and reiterated their commitment to ensuring comfort and convenience for all passengers. Air India also said it had reached out to Vir Das for his travel details and promised to urgently investigate the matter.