Today, the Social Security Administration (SSA) proudly commemorates its 90th anniversary,
marking its unwavering commitment to the financial security and dignity of millions of
Americans. Since President Franklin D. Roosevelt signed the Social Security Act into law on
August 14, 1935, the program has grown into one of the most successful and trusted
institutions in American history. At a ceremony in the Oval Office today, President Trump
signed a presidential proclamation reaffirming his commitment to protect Social Security and
celebrating the customer service improvements that have occurred at the agency during his
presidency.
“For 90 years, Social Security has stood as a promise kept, ensuring that older Americans,
people with disabilities, and families facing loss have the support they need,” said
Commissioner Frank J. Bisignano. “As we honor this legacy, we are also building a future
where service is faster, smarter, and more accessible than ever before. Through President
Trump’s vision, we are protecting and preserving Social Security by delivering extraordinary
customer service through technological improvements and enhanced process engineering.”
This year, 72 million beneficiaries will receive over $1.6 trillion in payments—making Social
Security a lifeline for retired workers, survivors, and people with disabilities and a cornerstone
of retirement security across generations.
Since his swearing-in on May 7, 2025, Commissioner Bisignano has led a bold digital-first
transformation of SSA’s operations, guided by a vision to make the agency a premier service
organization. Within 100 days as Commissioner of the agency, he has led SSA to achieve
significant improvements in service delivery for the American people:
Giving Americans 24/7 access to their personal my Social Security account, allowing
more than half a million transactions to take place in the first three weeks, when
previously the website was down 29 hours a week
Reducing average wait time on the National 800 Number from 30 minutes last year to
single digits last month
Shortening field office wait times by 30%, and booking more appointments than ever
before
Upgrading phone systems in all field offices, allowing for 30% of all calls to be
handled instantaneously through technology
Enabling 90% of calls to be resolved via self-service or convenient callbacks
Reducing the initial disability claims backlog by 26%, from 1.2 million to 940,000
cases
Decreasing Disability hearing wait times by 60 days, reaching historic lows
Sending over 3.1 million payments totaling $17 billion to eligible beneficiaries five
months ahead of schedule under the Social Security Fairness Act
Commissioner Bisignano’s modernization agenda emphasizes operational agility, data-driven
performance, and a digital-first approach. His leadership has prioritized:
Integration of technology to streamline phone inquiries and reduce errors
Strengthening of data security following past breaches, with firm commitments to
safeguard beneficiary information and eliminate fraud, waste, and abuse
Workforce optimization to increase frontline capacity while maintaining service
excellence
“Our strategy is clear: serve customer needs quickly and completely, no matter how they
contact us,” said Commissioner Bisignano. “We are empowering our workforce and
embracing innovation to ensure Social Security properly supports the American people and
remains strong for the next 90 years.”
As SSA celebrates this milestone, it remains focused on its mission of delivering benefits
accurately, efficiently, and timely. The agency continues to work with Congress, outside
advocates, and the American public to strengthen Social Security, and deliver on President
Trump’s mandate to protect and preserve for generations to come.
For more information about SSA’s communications, initiatives, and accomplishments, please
visit the agency’s Communications Corner at ssa.gov/news.
