Headlines
Indira Gandhi International adjudged world's best airport
New Delhi, May 2
The capital's Indira Gandhi
International Airport (IGIA) has been adjudged the world's best airport
for the year 2014, under the category of handling 25 to 40 million
passengers per annum, officials said on Saturday.
Airports
Council International (ACI) presented the Airport Service Quality (ASQ)
award to IGIA at a ceremony of the ACI Asia-Pacific/World Annual General
Assembly on April 28 in Jordan.
"We are honoured to represent an
Indian airport at a highly acclaimed international forum as ACI. Our
IGI Airport partners and employees have consistently delivered a
memorable and distinct experience to our customers, enabling us to
achieve the coveted world number one position," said I. Prabhakara Rao,
CEO of Delhi International Airport Pvt. Limited, which manages IGIA.
The Delhi airport scored 4.90 on a scale of 5 points measured by 300 members of the ACI ASQ benchmarking programme.
IGIA bettered its ranking from second position for the years 2011, 2012 and 2013 to emerge on top in 2014.
Their score was 3.02 in 2007.
ASQ
is the key to understanding how to increase passenger satisfaction and
improve business performance, said Angela Gittens, director general of
ACI World.
As many as 40 million passengers used IGIA to reach 58 domestic and 62 international destinations in 2014-15.
During the period, the average flight movements were 885 per day while 696,000 metric tonnes of cargo was handled.
IGIA
hosts six domestic carriers, 56 international carriers and also has the
capacity to handle the gigantic Airbus A380 aircraft.
The airport serves as a hub for leading Indian airlines Air India, IndiGo, Vistara and SpiceJet.
Delhi
International Airport Private is a joint venture between the GMR Group,
Airports Authority of India, Fraport and Malaysia Airports Holdings
Berhad.
The airport was developed under the public-private
partnership mode with the mandate for DIAL to finance, design, build,
operate and maintain the Delhi airport for 30 years, with an option to
extend it for another 30 years.
ACI, founded in 1991, is a trade association of the world's airports.