Headlines
Rejigging two lakh ATMs may take over a month
New Delhi, Nov 12 Cash crunch and its pain following the
government's demonetisation of Rs 500 and Rs 1,000 currency notes may last
longer than feared, because nearly two lakh ATMs across India are to be
configured to dispense the new Rs 500 and Rs 2,000 notes.
This was even acknowledged by Finance Minister Arun Jaitley on Saturday --
three days after the move to curb black money -- when he said it would take
about two to three weeks for all the machines to be ready.
Experts say he may have been a bit optimistic.
Banking and financial experts IANS spoke with were of the view that all ATMs in
India needed to be calibrated afresh to disburse various currency from Rs 50 to
the newly minted Rs 2,000 notes according to their weight, dimensions, design,
and security features. And the new Rs 500 notes promised by the government have
not even been issued.
The process, they say, will take over a month for the machines all over the
country to start functioning.
ATMs and their cash trays so far were mainly made to dispense 100 and
now-spiked 500 and 1,000 rupee notes. The two high denomination notes were
declared illegal by the government on November 8.
Experts said since the new Rs 500 and Rs 2,000 notes would be different in size
and shape from the old Rs 500 and Rs 1,000 ones, engineers would have to
readjust the cash trays, or cassettes, and the software running the machines.
Jaitley told the media on Saturday that "the finance ministry is
constantly monitoring the cash replacement exercise," referring to another
time-consuming process of replacing invalidated currency notes with new bills
in the teller machines.
Asked why the government had not recalibrated the machines in advance, Jaitley
said it would have defeated the purpose "to maintain secrecy" of the
surprise move.
Rajiv Kaul, CEO and Vice-Chairman at CMS, one of India's largest cash
management companies, told IANS on email that the immediate focus after the
government's decision was to flush out the spiked currency notes from the
machines.
The second step would be to replenish the machines with new notes.
But before that, they had to "ensure every ATM recognises the new notes
and manages multiple replenishments including those of lower
denominations," Kaul said.
This is where the challenge lies. Because cash trays of all the machines have
to be replaced with newer ones that can handle new currency notes. The machines
would also need to be extensively tested before cash supply is restored.
"We believe the entire country's ATM network will be streamlined to the
new order in the next two to four weeks," Kaul said.
Anuj Chauhan, a banker in Delhi, said a technician has to physically visit an
ATM for reconfiguration that would normally take about four hours for each
machine.
That means the reconfiguration of all two lakh machines would take about
800,000 man hours.
If a technician completes two ATMs a day, companies managing the machines would
all together need some 4,000 trained technicians to complete the process in 30
days. Finding them would be another challenge.
If you build in natural delays and breakdowns into this calculation, it means
the serpentine queues and chaos outside ATMs won't go away anytime soon.












